Ramp Up Your Telecom Back Office Team with Certification on Carrier Project Management and Auditing Standards

Starting in January, we will be launching our next series of training classes focused on Telecom Auditing and Telecom Project Management. Even if you house a team of back office support today, there are standards with all carriers as far as delivery, communication, milestones & FCC regulations that your team probably isn’t up to speed on. Across the country we are training PM Support Teams and Auditors in the best skills to successfully manage their vast roles with Telecom Agents.

We have seen that with our methods in place, circuit delivery time for most projects decrease by weeks – or in some cases months. Contact us today to get more information on how we can help increase productivity, effectiveness & maintain active customer service through these certification programs.

Get recommendations like these from your Agents, Sub Agents and Clients:
“Hollie has Project Managed several projects for us and does an outstanding job of staying on top of the status, keeping everyone informed and getting projects completed on or prior to scheduled dates. She is extremely knowledgable in the industry and knows how to apply that knowledge where needed.” June 4, 2009
Top qualities: Expert, Creative
Jeff Ott,
hired Hollie as a IT Consultant in 2008, and hired Hollie more than once

Fall Training Session is on the Schedule!

We have our Fall Certification Training Sessions open. If you are interested in more information, please feel free to send us an email to receive the application for our Telecom Project Manager Certification and Telecom Auditor Certification programs.

We will also provide the schedule for the quarterly updates sessions as well - which is part of the certification program fee.

We are excited to share this last quarter with you!

Scheduling PMTC Certification quarterly call for June 9th 1pm MST

Scheduling PMTC Certification quarterly call for June 9th 1pm MST for any PMTC Certified Project Managers and Telecom Auditors. Don't miss out on carrier process changes, standardization requirements and PMTC Organization discussions. Message your Certification Specialist for more information on how to register.

Our Yahoo Group

Our new Yahoo Group has been created. To join, please visit:

http://groups.yahoo.com/group/pmtelecom

Demand for more efficient support

Whether you work for a Telecom Agent or are seeking work, all Carriers, Business Partners, Sub-Agents and Brokers are seeking support representatives that are refined, specialized and efficient. Staying up to date with Carrier Operational Practices can be challenging, but not as overwhelming of a task when you are trained on Carrier standards across the board.

Each Carrier has the same implementation model. There are specific milestones that each must adhere to; to produce an effective circuit deployment. The difference between each carrier are contracts, pricing, tariff, service records and order entry. Each carrier has their own support team, language of products, branding and web tools, but the background in delivery is supported the same. Nearly all carriers rely on another to deliver circuits to a customer. For this reason alone, they all must have the same specific requirements when implementing a circuit order.

We have developed tools and training to get you up to speed on the Carrier milestones, requirements and standards. In a small amount of time and training, you can quickly get up to speed on the task of understanding carrier requirements, turn up requirements and effectively provide adequate deliverables to your Agents and customers.

In the age of technology, social media and fast expectations, don’t be left behind. Become more efficient for you, for your company, for your customers. Retention is the focus of every business and is key when your customers are determining if your support skills are up to industry requirements.

PROMOTION RE-LAUNCH

We are re-launching the discount promotion, extending it for the remainder of 2009. Promotion details below.

PMTC Certification Promotion for Project Management and Telecom Auditing Certifications

From now to June 30, 2009, we are offering 10% off of either of the following Certification Programs:

PMTC Project Management Certification
$300 /each person

• Account Review


• Inventory


• Optimization


• Audit


• Contract Negotiation


• Documents for Signature


• Project Kick Off


• Scrub Orders


• Submit Orders


• Order Implementation


• Order Confirmation


• Coordination


• FOC


• Confirmation of Installation


• Schedule Test & Turn Up


• Schedule Hot Cut


• Follow-up


• Repair


• First Bill Review


• Commission Tracking


• Compensation Initiation


• Compensation Dispute


• Dispute Resolution
  
  

PMTC Telecom Auditor Certification
$400 / each person

• Account Review


• Inventory


• Optimization


• Audit


• Billing Errors


• Carrier Line Charges or PIC Fees


• 911 & E911 Tax


• Maintenance Fees


• Taxation Errors


• Resale Exemptions


• State, Local & Federal


• USF


• FET


• Testing of Lines/Inventory


• Active Location List


• MRC Errors


• NRC Errors


• Casual Billing / 3rd Party Billing


• Remove/Correct Accounts


• Issuing Credits


• Contract Negotiation


• Order Implementation


• Order Confirmation


• Coordination


• Follow-up


• First Bill Review

For more information, visit: http://www.pmtelecom.com